Improving Experian's Innovation System Management

Organization: Experian
Duration: 2 years

Objective:

Establish and manage innovation operations, enhancing overall performance and integrating emerging technologies.

Solution:

Implemented performance metrics combined with a maturity model to identify and address low-performing areas. Engaged teams in integrating emerging technologies like GenAI and GenBI, driving innovation across the organization.

Process:

1. Strategic Initiative:

   • Spearheaded a multi-year project to prioritize global profitability reporting through innovation and standardization. Persuaded organizational leaders to commit to this transformative effort.

2. Dynamic Team Building:

   • Assembled and led a global matrix team of innovators, fostering a customer-centric culture aligned with organizational goals.

3. Global Hackathons:

   • Orchestrated semi-yearly Global Hackathons featuring workshops and panel discussions. 

   • Educated team members on new skills such as Machine Learning through partnerships with AWS. 

   • Promoted awareness of underserved communities by collaborating with external partners and non-profits.

4. Enhanced Reporting:

   • Updated QBR (Quarterly Business Review) decks to improve monitoring of costs and revenue related to innovation.

Outcome:

• Increased Value: Boosted the value of the innovation portfolio by 150% in some regions while reducing the number of active projects by 30%.

• Improved Collaboration: Enhanced collaboration across departments for better business insights and more effective innovation management.

Tools & Technologies:

• Collaboration: MURAL, MS Teams, WebEx

• Design & Development: Figma, SharePoint

• Data Analysis: Tableau (creator license)

Key Expertise Demonstrated:

• Operational Efficiencies

• Innovation

• Business Intelligence

• Coaching

• Training

• GenAI

• GenBI

• Agile Methodology (Scrum)