Operational Restructuring at Finfare

Organization: Finfare
Duration: 6 weeks

Objective:

Assisted the CEO in executing strategic and operational improvements across the organization, which had 125 employees and five product lines (two in market, three in development) at the time.

Solution:

• Vision and Strategy Refinement: Rapidly analyzed the organization and collaborated with stakeholders to refine Finfare's vision, mission, and strategy within 2 weeks.

• Operational Restructuring: Spearheaded operational changes to enhance efficiencies in product development and overall operations.

• Cross-Functional Collaboration: Fostered improved operational efficiency through enhanced cross-functional collaboration.

• Roadmap Optimization: Partnered with teams to optimize the product roadmap, improve shared services, and refine data management planning.

• Customer Feedback Enhancement: Improved customer feedback loops, facilitating direct interactions across departments and with customers.

• Standardized Practices: Established practices such as Quarterly Business and Product Reviews to streamline decision-making processes.

• Monthly Roadmap Reviews: Introduced monthly reviews to boost collaboration and efficiency in development efforts.

• Methodology Formalization: Implemented Scrum and Agile methodologies, leading a team to optimize performance.

• Standardization Guidelines: Provided guidelines for standardizing JIRA use and created operational policies for meeting protocols, communication, and knowledge management.

Outcome:

• Operational Efficiency: Enhanced overall efficiency in product development and operations.

• Improved Collaboration: Increased cross-functional collaboration and streamlined decision-making processes.

• Optimized Roadmap: Improved the product roadmap and development efforts, resulting in better alignment and efficiency.

Tools & Technologies:

• Project Management: JIRA

• Collaboration & CRM: ZenDesk, Salesforce, HubSpot, Customer.io

• Methodologies: Agile (Scrum and Kanban)

Key Expertise Demonstrated:

• Operational Efficiency

• Strategy Refinement

• Agile Methodology

• Scrum

• Product Development

• Data Management

• Cross-Functional Collaboration

• Customer Feedback Enhancement

• Standardization of Practices